Managed Services Provider (MSP) lets you delegate specific IT operations to them. The MSP is then responsible for monitoring, managing and/or problem resolution for your IT systems and functions as well as automate the mundane tasks that users can and should do, but often overlook. This includes virus updates software updates and patches, backups, monitoring and inventory auditing and control.
Basic services often start with a monitoring service which notifies you of problems, but you have to resolve them on your own. More intensive services cover everything from alerts through problem resolution.
What’s important to keep in mind with managed services is that it is preventative maintenance, not preventative breakage. While managed services can perform automated tasks, such as alerting when a backup as failed, pushing out patches, monitoring systems and generally optimizing the working environment, no amount of preventative maintenance can avoid hardware failures, database corruption, software crashes, or some virus/spyware intrusions. Managed services is about shifting the odds against a catastrophic failure into a more favorable position, so when a catastrophe does occur, backups will be verified and current, an inventory of the systems can be referenced, and repair time and data loss can be limited.
MSPs act as an extension of your IT department, taking care of routine IT infrastructure monitoring and management around the clock and freeing up your IT staff to focus on more important projects. An MSP proactively monitors and maintains your systems in order to help you avoid problems and downtime.
Outsourcing IT is not like outsourcing other services. You maintain control. You decide what you want your provider to take care of and what you want to handle yourself. In addition, the MSP subscription model gives you more budget predictability.
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