One of the primary goals training should be minimizing productivity loss associated with the software transition. This means you have to quickly get your user up to the skill level required to do their jobs at least as quickly and as accurately as with the old software. Then, in the next phase, you want the software to help users do their jobs even more quickly, accurately and securely than before.
It is important to be realistic about the timeframe in which you expect to accomplish the necessary training. These timeframes will be dependent on the complexity of the software as well as the number of users who need training.
Product training is not a one-off event. You will find that it is required for different audiences at different stages of the process. You might begin with employees, then move on to the sales and distribution channels, and on to the consumer, or end-user. As you can see, for any new product to be launched successfully, many diverse audiences must be reached and educated through highly effective product trainings.
Learn how Digitally Inclined Solutions can help you navigate through the implementation phase.